SHIPPING AND RETURNS

SHIPPING & RETURN INFO : Please read


International - click here We recommend Priority service to avoid delays.

FIRST CLASS AND FIRST CLASS INTERNATIONAL IS UNINSURED. CHOOSE PRIORITY IF YOU WANT TO INSURE YOUR PURCHASE. WE CANNOT BE RESPONSIBLE FOR LOST OR DAMAGED FIRST CLASS DELIVERIES. 

Extreme delivery delays due to Covid-19 are common and beyond our control.

DOMESTIC: 

Everything is shipped via USPS with cost calculated by weight at checkout. Once your order has shipped, you will receive a confirmation email with tracking info.

Please check your tracking and double check your shipping address at checkout. 

1st Class mail options do not include insurance. We are not responsible for lost or damaged First Class deliveries.

Delivery times are taking longer at this time. While your order will ship out within 2-4 days, it may take an extra long time to arrive particularly if using 1st Class Mail. We appreciate your patience.

Domestic Overnight Express is 2 days from Hawaii. (It should be called Overnight + 1 night)

** We are not responsible for any customs or duty fees, porch pirate theft, undeliverable packages due to incorrect shipping address or lost or damaged First Class deliveries.

INTERNATIONAL:

1st Class mail options do not include insurance. We are not responsible for lost or damaged First Class deliveries.

Tracking is not available on all international orders once they leave the US. 

There are delays in USPS mail and package deliveries to and from certain countries. Check here for more info: https://about.usps.com/newsroom/service-alerts/international/welcome.htm 

 ** We are not responsible for any customs or duty fees, porch pirate theft, undeliverable packages due to incorrect shipping address or lost or damaged First Class deliveries.

RETURNS

I know you will to be stoked on your purchase! There is a no return policy. Feel free to contact support@koarothman.com with any questions prior to placing your order. If you received your item(s) damaged, broken or unusable please email support@koarothman.com within two (2) days of delivery with photo proof of damage, order number and contact info. We are not responsible for items lost or damaged after delivery.

Shipping charges are non-refundable.

EXCHANGES

Please see our return policy above. We will try to remedy all concerns but please know that exchanges are not always possible.

Shipping charges are non-refundable.


Mahalo!

Koa